Complaints Policy
Policy Statement
We look upon complaints as an opportunity for growth and continuous quality improvement.
We also welcome any positive feedback you may have about our programs, work or team. We are always happy to hear from you.
Definition
If you have any concerns about our work, please speak with a NYWC staff member or their supervisor as soon as possible so that they can quickly understand your concerns and try to put things right.
If you are not satisfied with the response to your concern and/or you want to make a formal complaint, please follow the procedure below.
Complaints Procedure
If you have a complaint or concern about your experience with NYWC, you may
- Call us at 416-781-0479 or speak to us in person.
- Email us at info@nywc.org and your complaint will be forwarded to the appropriate staff person.
- Deliver your complaint to us by dropping it off in person or mailing it to North York Women’s Centre, 116 Industry Street, Toronto, ON M6M 4L8.